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1. Scope of application

These terms and conditions are applied to the agreement between the Customer and the company Kapiaisen Lomamökit network regarding accommodation, programme service products and/or other services.

Personal data is handled according to GDPR requirements.

2. Creation of an agreement

A person must be of age to book an accommodation. The agreement is created between the Customer and the Company and these terms and conditions become binding for both parties when the Customer has booked accommodation with the online booking system or by e-mail or telephone and has received a booking confirmation. The Customer receives the booking confirmation at the e-mail address they provided.

3. Terms and method of payment

Upon booking a property, customer will receive a booking confirmation at their specified email address. The customer will also receive an invoice(s) which will contain relevant bank account information needed to make a payment. The rent is generally paid in full before the start date of the booking. The bank transfer must include either a reference number or a message, in which it is stated clear which booking is being paid. Booking fee must be paid before issued due date.

Accommodation and service products can be booked in the online shop and are paid during booking. If the booking is made more than 3 months prior to the start date of the booking, the Customer is charged 30% of the total price. The rest of the price, 70%, is to be paid 6 weeks prior to the start of the booking. If the booking is made later than that, the Customer is charged the total booking price during the booking process.

4. Cancellation

Cancellation must always be done in writing or by e-mail to the address kapiaisen.lomamokit@co.inet.fi Neglecting to pay is not considered a valid cancellation! Cancellation is considered valid when information about it has been delivered to the company.

If the Customer cancels a booking:

- No later than 3 months prior to the start of the booking, the Customer will be refunded the price paid, minus a service charge of €100.

- If the cancellation happens later than 3 months prior to the start of the booking, the client will be charged 30% of the booking.

- If the cancellation happens later than 6 weeks prior to the start of the booking, the client will be charged full price of the booking.

- If the cancellation happens during the stay, full price paid for the booking will not be returned.

We recommend purchasing a travel insurance policy that also covers cancellation costs.

5. The company's right to cancel the agreement

The Company has the right to cancel the agreement or stop providing the service in case of force majeure, such as a fire, natural disaster, actions by authorities, strike or another comparable unforeseeable event beyond the Company’s control, which prevents or substantially impedes the provision of the service. If the agreement is cancelled, the Customer shall be refunded the total price paid or, if the provision of the service is interrupted, a sum corresponding to the service that has not yet been provided.

The Company shall notify the Customer immediately of any obstacles that make it impossible to provide the service.

The Company also has the right to cancel the agreement with immediate effect if the Customer causes a disturbance or danger to other clients in the area or to himself/herself. All the costs incurred due to the disturbance shall be charged to the Customer.

6. Stay at the holiday property

The holiday property is available to the Customer from 4pm on the arrival date until 12pm on the departure date, unless specified otherwise in the holiday property description or the driving instructions. The instructions regarding key assignment are given to the Customer along with the driving instructions.

The rent of the holiday home includes the free use of the holiday home for the stated maximum number of guests. Exceeding the number of guests must always be agreed separately! The equipment of the holiday home is specified in the holiday home description on the Company website.

Smoking indoors is strictly prohibited.

Bringing pets into the holiday home must always be agreed separately with the vendor.

Using tents and camper vans on cottage grounds without permission is strictly prohibited.

7. Customer's liability and damage compensation

The Customer must uphold a normal level of cleanliness in the rented holiday home and take good care of the movable property of the holiday home. The Customer must follow all the instructions, warnings and rules provided by the Company regarding the use of the service, and use appropriate safety equipment in accordance with the instructions.

The Customer is liable for any damage they or an underage person under their supervision cause, either on purpose or through negligence, to the Company or to a third party.

The final cleaning is not automatically included in the price for the accommodation. The Customer must ensure that the holiday property is sufficiently clean at the end of the stay. The holiday home must be left in the same shape that it was in before the Customer’s arrival.

The Customer is charged the cost for any special cleaning and any damage caused.

The Customer is responsible for their own insurance and its coverage regarding accidents and cancellations.

8. Notification and complaints

The Customer must immediately notify the Company or its representative of any shortcomings so that they can be corrected even as the service is being used.

If the shortcomings have not been corrected during the rental period/service, claims for compensation must be submitted to the Company or agent no later than 30 days after the end of the rental period. The contact information can be found in the booking confirmation.